Disaster Recovery Services

data-recovery-preparedness-planDisaster Recovery Services encompasses a broad range of  technical solutions and methodologies.  To some, it means the physical cleanup process of dealing with a flood or fire.  To others it means sending your hard drive out to an emergency data recovery company like On-Track.  To us it means the services needed to analyze your needs and provide a solution that avoids the need to hope and pray that somebody like On-Track can salvage your data in a cleanroom for exorbitant costs.  After all, if your entire business literally depends on recovering that data, are you about to haggle over cost? Disaster Recovery Services at Clients First Technology Solutions usually involves our EverSafe! Solution.  By deploying EverSafe!, you can have a simple failure, like a virus or bad hard drive, or you can have a complete natual disaster such as a hurricane, fire, flood and the like.  Either way, your downtime would typically be between 5 minutes and an hour in the event of a disaster. Disaster Recovery Services also include consulting engagements such as assisting you with disaster recovery planning, testing and benchmarking.  Although EverSafe! is rock solid, it’s important that your organization completely think through a disaster and test the process before trouble occurs.  Beyond EverSafe! you need to address a variety of issues in the event of a disaster.  This may include, but is not limited to:

Disaster Recovery Services Checklist
Disaster Recovery Services Preparedness Plan

This is a written plan outlining all the steps to take in order to get the company back up and running as soon as possible

  •  If senior management is out of touch or injured during the disaster, who is the next in line to handle rolling out the plan?
  • Emergency phone and medical service information.  If the disaster occurs during business hours there may be injuries.  911 may get overwhelmed so healthy employees may need to help transport victims to nearby hospitals since there will likely be a shortage of ambulance’s and EMT’s in the event of a wide spread disaster.
  • Employees who have larger all-terrain type vehicles may be assigned transportation duty if road conditions are difficul
  • A physical alternate location if needed.
    • Some companies contract with emergency office providers such that a fully working office staffed with phones, generators, food, potable water, Internet and the like can be available for employees to report to in the event of an emergency
    • Some companies can allow employees to work from home assuming they have power and internet
    • Smaller companies might designate an executive’s home or basement as an office.  This would typically have folding tables, chairs and a natural gas generator like those from a local Generac dealer.
    • The site should be stocked with a large supply of water, canned or other long shelf life food etc.
  • A list of roles and responsibilities with 2 or 3 alternates (in case a person isn’t available or injured) for all overall tasks.  This list needs to be constantly updated as employees are hired or leave.
  • A meeting, at least annually, should occur to educate everybody on their roles
  • Outside alternative service vendors.  Perhaps your IT service vendor is knocked out of commission (many aren’t nearly as prepared as you are unfortunately).  Do you have a relationship with others who could step in and work with Clients First to get your workstations and other IT components  back up and running?  What about somebody to help re-route your phones because you need phone service, especially through a Disaster Recovery situation?  Reconfigure your email servers due to the move?

This is just a partial list of the many items you need to have in a true Disaster Recovery Services plan.  Just keeping your servers up without the rest of your infrastructure and people is often not enough.  Each company needs to create its own plan.  You can start with a template but the contents are going to be different for every company.